Category

Systemwide

System Latency and Error Messages

By Systemwide
4:45 AM 7/8/19 UPDATE: All systems are now functioning as expected. Our engineering team continues to monitor the system closely and will make additional adjustments as needed.   Early on Monday, July 8th, at approximately 3:50am MT, we began to experience system latency and error timeouts when users attempted to...
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Intermittent System Issues

By Systemwide
5:45 AM 7/2/19 RESOLUTION: All systems are now functioning normally. Our engineering team continues to monitor the system closely.   Shortly after 4:45am MT on July 2, 2019, we began to experience severe slowness and error timeouts throughout CampMinder and CampInTouch. The Engineering team was able to diagnose and resolve...
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System load times

By Systemwide
RESOLVED: Shortly after 7:00am MT on June 14, 2019, we began to experience severe slowness and error timeouts throughout CampMinder and CampInTouch. The Engineering team worked through emergency protocols to diagnose the issue and work toward a resolution.   After several attempts to resolve the issue, the team determined an...
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Page Load Times

By CampInTouch, Maintenance, Systemwide
10:05 AM MDT, March 22  RESOLVED: After our maintenance window last night and monitoring of traffic today, we are no longer experiencing issues with latency or timeouts.  If you continue to experience any slowness, please reach out to our Support team for further assistance. We truly appreciate your patience and understanding as...
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